CrashPlan Update Requires Full Disk Access for macOS

CrashPlan will undergo branding updates beginning March 9. Last month, University IT (UIT) communicated that this change would not require any end user action. However, CrashPlan has since communicated that this update will require macOS devices to re-allow full disk access for CrashPlan to ensure that the app is backing up your most important files.

At Stanford, devices managed under Jamf will require no action. For all macOS devices not managed under Jamf, the following steps to grant full-disk access must be taken after Thursday, March 9. 

UIT has notified CrashPlan administrators about this required action. Please help amplify this message to CrashPlan users and support teams accordingly.

How to grant full disk access on macOS

If you’re running macOS 12 Monterey or earlier:

1. Open Apple System Preferences.
2. Open Security & Privacy.
3. Select the Privacy tab.
4. If privacy settings are locked:
   1. Click the lock icon in the lower-left corner.
   2. Enter your device password.
   3. Click Unlock.
5. In the left pane, select Full Disk Access. 
6. In the right pane, click the + icon.
7. Navigate to Applications > CrashPlan.
8. Click Open.
   The following message appears: "CrashPlan" will not have full disk access until it is quit.
9. Click Quit Now.
10. Restart your computer.

If you’re running macOS 13 Ventura or later:

1. Open System Settings.
2. Open Privacy & Security.
3. Select Full Disk Access.
4. In the right pane, click the + icon.
5. Navigate to Applications > CrashPlan.
6. Click Open.
   The following message appears: "CrashPlan" will not have full disk access until it is quit.
7. Click Quit Now.
8. Restart your computer.

Learn more

• For more information about how to ensure CrashPlan has full disk access, please view this video. 
• If you’d like to read more about the upcoming update, please read this CrashPlan support announcement. 
• If you have any questions about this change, submit a Help request.