News

ServiceNow Vancouver Upgrade Coming in April

In April, you might notice a new spring in ServiceNow’s step. Stanford’s service management and support platform will upgrade to the latest version, Vancouver, with extensive changes to the fulfillment workspace. More information will be provided closer to the launch date, keeping you informed on all things Vancouver. 

Feature updates

The target deployment date for Vancouver is Saturday, April 27. This update will introduce new features and changes to the workspace, enhancing the fulfiller and client support experience.

  • Interaction records will supersede Call records, allowing service desk agents and fulfillers to capture information.
  • Agent Chat will replace the Live Chat functionality currently used by Stanford University IT, Student Services, and Office of Development service desks.

More resources highlighting the new features and updated workspace will be available soon on the ServiceNow homepage, including the following:

  • An overview video of the new fulfiller interface.
  • Detailed documentation for Agent Chat and Interaction records.
  • Open house sessions where users can come for a demo and ask questions before and after the launch.

Learn more

  • Questions? Contact Lisa Browne, project manager, UIT, or Padma Kapoor, senior manager, ServiceNow product development, UIT, for questions about the Vancouver upgrade.
  • Visit the Vancouver Upgrade page to stay up-to-date on the latest information about the upgrade.

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