In February 2022, the CIO Council set out to measure current client satisfaction with Stanford IT among both undergraduate and graduate students, faculty, and staff. Throughout the 2022 IT Client Satisfaction Survey, our goal was to gain feedback from as much of the Stanford community as possible and compare results to our benchmark survey conducted 2020.
In the spirit of transparency and continuous improvement, the CIO Council is pleased to provide the aggregated and anonymized survey results from 7,000+ respondents with our Stanford community, and particularly our distributed IT community. Browse the executive summary or full report below.
View insights and survey findings presented in graphs and charts in this 49-page executive summary.
View the full 234-page survey report, highlighting insights, outlining the demographic profile of survey respondents, and detailing specific findings.
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Opportunities for Improvement
Respondents identified wireless (WIFI) performance and network connectivity as areas with low satisfaction.
Student Technology Support Experience
Undergraduate, graduate, and post-doc respondents identified areas around device and technology support.
Teaching and Learning Experience
Faculty and graduate student respondents identified a need for more assistance to ensure students have the best possible learning experience.
Service Communications and Awareness
Respondents identified a need for more simplicity, clarity, and transparency in communications, as well as more awareness around the IT services available to the community.
Top 10 Priority List
Our community identified 10 opportunities where we can do better when they responded to this question: "What is the one thing we could do to most improve your experience with IT at Stanford?" Here is a list of the top priorities.
- Cell/Phone Service
- Classrooms and Canvas
- Communication Issues
- Device Registration, Encryption, Sign On
- Email, Spam, Phishing
- Service and Support
- Software Issues
- Specific Technologies and Programs