Obstacles to delivering great user experiences and ways to address them
Introductions
Facilitator: David Tom, Manager of UX and Design Operations
Note taker: Shane Cyr
Time Keeper: Joe Perna
Activity
Mural Template for running a brainstorming session and prioritizing the items:
Discuss top issues and identify ways to solve or make progress towards delivering great user experiences.
Resources
SWS UX Guide: https://uxguide.sites.stanford.edu/
UX Minimum Requirements for SRP: https://uitcommunity.stanford.edu/srp/ux
UIT UX Office Hours: https://uitcommunity.stanford.edu/events
UXers CoP: https://ux.stanford.edu
Notes
Project briefs during demand phase
PPM: Project Portfolio Management
How much do we know about the users? Do we know if a feature is well communicated? Plan for the required improvement.
We often know most of what we need to do, that's when Lean UX comes in
Hypothesize and test - prototype phase, lo-fi, easy tools or paper
Right-size the research, choose methodologies that fit the project size
Access to users
Look for lists - Academic Advising sends newsletters out every week
UXers - every other Friday at 1:00
UX office hours every Tuesday at 1
Incentives help!
Wander campus and approach people. Bring an extravert :)
Develop user groups for testing, feedback
Maintain periodic contact
Prioritizing
How to prioritize the UX subset of a project?
Use an importance vs feasibility grid - low effort and high importance is always first, prioritize down through to high effort and low importance, those come last if at all
Often these priorities will need to go back through sponsors to get buy in
Gathering feedback
Service desk requests
Finding vendors
Help desk request to Web Services - can make referrals, etc.
Change fatigue
Catalog the problems people are having
Make sure the associated documentation is as strong as it can be
Up the communication efforts around those features
Project instantiation
Strive for consistency - as you come upon project phases you require, document them and augment a standard project template / procedure so next time you can plan better for all phases
