Lot of discrepancy in ordering process (even pricing!) between departments.
-Challenge for IRT after centralizing from local department to a geographic based support model.
We’ve narrowed it down to 4 models between Dell and Apple that work for 90% of the user base. HUGE price savings going through IRT's order process. Future plans for pre-deployment: for the Macs, via DEP + JAMF. For Dell: ProDeploy, shipping direct to client . Starting to bulk-order and journal-transfer to departments rather than bespoke orders. Have dabbled with an Oracle instance of their own but it didn’t really work out. Would like to have automatic inventory control for re-ordering the supply of ready-to use machines. Most of our inventory is for emergency orders rather than incoming hires.
Also pushing a leasing program in certain areas where it makes sense. We’re pushing a 3 year refresh on laptops, so leasing gets us a regular report from Dell/Apple about what we have on lease and when it’s due to be returned (and thus we have refresh dates). Plans to incorporate asset management into ServiceNow, including the chargeback functions that existed in OrderIT. Journal-transfer inventory is supposed to be a cost/warranty-effective alternative to running to the bookstore.
