IT Knowledge Management: Tech Commons stanforditkb@lists.stanford.edu

IT Knowledge Management – Tech Commons
Sharron Krossa
10 People
 
Around the room introductions and why are you here –
-       Historical Information Getting Lost
-       Hard to find Information
-       Silo-ed information
-       Data Aging issues/Maintenance of information
-       No central repository of information – many types of department specific
-       Can’t find anything
-       Access to information largely based on who you know
 
In 2013 Talked about this
Tech Commons – exists and anyone can access to edit
Drupal based – Drupal community has made use of it,
 
 “I figured out how to do this – where to I put it” – maybe Tech Commons maybe something else
 
WikiPedia type model where crowd can fix/add information
 
Is there a place I can ask a question (forum)?
 
Should tech commons be rebranded as Answers so that all Stanford info is available?
Can be edited and use free-tagging
Can put anything on the tech commons page with a S
 
How do I get access intranet portal with workgroup access to restrict access –
Can get a Webauth workgroup can pass along id to Drupal group
 
Can we centralize/should we centralize department specific information?
 
What are the advantages of having a common URL to access all information? 
Can we generate Public/SUNet/Department Specific/Workgroup specific?
 
Tools currently in use at Stanford:
XenDesk
Confluent
Box
Google Drive
JIRA
 
Why not just use a Crawler – but where do you update.
 
Both Tech Commons and Answers.Stanford
 
Knowledge Management struggles with lack of consistency – how do you promote consistency while maintaining originality?
 
Techcommons.stanford.edu – who owns can we move it into sites.stanford.edu (marko ITS)
Answers.stanford.edu
 
Tech commons has a browse-ability problem – how do we answer that?
 
Mailing list for ITKB – will get back for notes
StanfordITKB mailing list: https://mailman.stanford.edu/mailman/listinfo/stanforditkb
 
If you free-tag – how do you enforce consistency or the same tag for different concepts.