A CIO Council strategic initiative, this cross-organization, collaborative initiative will improve the student technology support experience, allowing students to connect quickly and seamlessly to the help they need. We aim to minimize the time, effort, and energy students spend getting support for technology services so they can focus on learning, research, and teaching.
Connect Student Support Teams. We’ve created a network of student support teams who meet regularly to identify pain points, share knowledge, and improve processes between teams.
Leverage Common Infrastructure. We will create a common gateway for students to find the support they need and centralize support teams on one ticketing system.
Enhance Transparency and Visibility. We will create dashboards for all student support stakeholders to ensure critical information flows smoothly between departments.
Model Financial Sustainability. We will explore a sustainable models to manage predictable and significant increases in demand for support during busy seasons.
Incorporate Student Voice. We will launch a student advisory program to surface and define problems students are experiencing.